All goods are sent on a standard courier signature service. All parcels must be signed for, and it is the customers’ responsibility to make themselves available for delivery. The courier will attempt delivery 3 times before returning your parcel to Ashton Gate.
Whilst we endeavour to deliver in 2-5 working days, it can in extreme circumstances take up to 20 working days during seasonal periods when the service is under high pressure. We cannot be held responsible for any delays in transit to you, so please allow a good amount of time if you need your order for a specific date. Orders placed late on Saturday or on Sunday will not be processed until Monday and the 20 days would begin from then.
From the 5th of November 2018 till 23:59pm on the 11th of November 2018, all UK based supporters will be eligible for free delivery from the online store on all orders with a total value of £20 and over.
This will automatically be applied to the basket once it reaches or exceeds £20 in value.