All goods are sent on a standard courier signature service. All parcels must be signed for, and it is the customers’ responsibility to make themselves available for delivery. The courier will attempt delivery 3 times before returning your parcel to Ashton Gate.
Whilst we endeavour to deliver in 2-5 working days, it can in extreme circumstances take up to 20 working days during seasonal periods when the service is under high pressure. We cannot be held responsible for any delays in transit to you, so please allow a good amount of time if you need your order for a specific date. Orders placed late on Saturday or on Sunday will not be processed until Monday and the 20 days would begin from then.