If for any reason you are not satisfied with your purchase, you can return the items for full refund (Excluding Postage), within 28 days of your purchase date, as long as the items are in their original sold condition and are not personalised (personalised items can only be returned if they are faulty). If you wish to exchange an item please return the original for a refund, and re-order the desired product, or visit the store and we will be able to exchange the product for you.  

Online orders can be returned in their original condition and packing with the labels attached, to BSL Store Returns, Ashton Gate Stadium, Ashton Gate, Bristol, BS3 2EJ.

Please enclose inside the return parcel, the original delivery note, or if unavailable, your order number and your name.

We recommend if you do return any products back to us you send it recorded delivery. Bristol Sport will take no responsibility for any returns lost in transit.

If you receive any products that are incorrect/faulty or damaged then please contact us via email on with your order reference and if possible an image of the damage, so that we can then advise on the most suitable solution.